{"id":20886,"date":"2025-10-21T11:41:51","date_gmt":"2025-10-21T08:41:51","guid":{"rendered":"https:\/\/www.graniittiservices.fi\/?page_id=20886"},"modified":"2025-10-21T12:31:30","modified_gmt":"2025-10-21T09:31:30","slug":"ida-tyni","status":"publish","type":"page","link":"https:\/\/www.graniittiservices.fi\/en\/ida-tyni\/","title":{"rendered":"Ida Tyni"},"content":{"rendered":"
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/g><\/g> <\/g> <\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tPeople<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Ida Tyni<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Business Analyst - CRM, Digital Banking & Customer Experience<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tida.tyni@graniittiservices.fi<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t040 479 1532<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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I am an experienced banking business analyst with a strong background in developing multi-channel customer service. For five years, I have been responsible for developing customer service processes, web content and systems to improve the customer experience. I have trained users on new systems and acted as a main user, ensuring smooth operations and user support.<\/p>

I have developed business processes and made change proposals that have made the work of employees easier and improved the smoothness of services from the customer's perspective.<\/p><\/div>

In recent years, I have worked as a business specifier on a CRM project, focusing on customer service processes, credit risk management, know your customer (KYC), and anti-money laundering and counter-terrorism requirements. I work agilely across different vendors and development teams, seeking business-appropriate solutions that are technically feasible, cost-effective, and meet regulatory requirements.<\/p>

In my work, I emphasize practicality and customer orientation so that solutions create real value for both customers and personnel.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Key competencies:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  • Developing multi-channel customer service<\/div><\/li>
  • System expertise and super user role<\/li>
  • CRM project expertise with a business focus<\/div><\/li>
  • Business process development<\/div><\/li>
  • Agile collaboration with different suppliers and teams<\/div><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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    • Taking compliance and legal requirements into account in development work<\/div><\/li>
    • Improving customer experience through systems and processes<\/div><\/li>
    • Solution-focused and cost-effective development work<\/div><\/li>
    • Communication and documentation between business and IT<\/div><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      <\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      Ihmiset Ida Tyni Business Analyst \u2013 CRM, Digital Banking & Customer Experience ida.tyni@graniittiservices.fi 040 479 1532 Linkedin Olen kokenut pankkiliiketoiminnan business analyst, jolla on vahva tausta monikanavaisen asiakaspalvelun kehitt\u00e4misest\u00e4. Viiden vuoden ajan olen vastannut asiakaspalveluprosessien, verkkosis\u00e4lt\u00f6jen ja j\u00e4rjestelmien kehitt\u00e4misest\u00e4 asiakaskokemuksen parantamiseksi. Olen kouluttanut k\u00e4ytt\u00e4ji\u00e4 uusien j\u00e4rjestelmien k\u00e4ytt\u00f6\u00f6n ja toiminut p\u00e4\u00e4k\u00e4ytt\u00e4j\u00e4n\u00e4, varmistaen sujuvan toiminnan ja k\u00e4ytt\u00e4jien […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-20886","page","type-page","status-publish","hentry"],"yoast_head":"\nIda Tyni - Graniitti Services<\/title>\n<meta name=\"description\" content=\"Ida Tyni: Business Analyst \u2013 CRM, Digital Banking & Customer Experience. 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