At the beginning of the fall, we conducted a customer feedback survey, which gave us important information about how well we are doing and how we are succeeding together with our customers. Excellent overall rating 9,4 (1-10), tells us about our way of working, where the customer's needs are understood holistically and where the customer's success is our common goal. The feedback reflects trust, uncompromising professionalism and the ability to successfully see things through to the finish line.
The feedback conveys a picture of cooperation, where the whole is kept under control and peace is maintained even under pressure. Customers describe our work as determined and firm, but at the same time genuinely human. Expertise is reflected in the ability to see large-scale wholes and the ability to find solutions even when the situation requires consideration and insight.
Projects progress in a controlled manner even when circumstances change or schedules tighten. Feedback reflects a picture of professionals who quickly adapt to complex environments, work independently and support others. Customers say that working with a Graniitti expert frees up the customer's time and makes their work easier, because they can be sure that things will progress.
Successful customer cooperation speaks volumes about Graniti's internal well-being. At the same time, the overall rating of the employee satisfaction survey conducted in the autumn 8,6 (1-10) confirms that a healthy work community is the best foundation for customer service.
Trust lives in everyday life, where every Graniitti employee has room to grow and everyone's voice is heard. Well-being is reflected in the fact that everyone can be themselves, develop as a professional and experience their work as meaningful. Our culture is strongly based on openness and community, where we do things together and constantly learn from each other.
– Granite Services customer
– Granite Services customer
– Granite Services customer
– Granite Services customer
We thank our customers for their excellent feedback. It is valuable to us and helps us to take us even further in a better direction and continue to exceed expectations.
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