I am an expert in customer relationship management and customer experience digital solutions with over 20 years of experience. During my career, I have worked in diverse digital solution development roles, such as consultant (specialist in CRM and customer experience), business analyst, system owner, and team leader.

I have strong expertise in clarifying business goals, designing and implementing digital solutions, and solving common business and IT challenges. I have been involved in designing, implementing, and further developing customer relationship management systems in both large international environments and smaller organizations, in the public and private sectors.

My approach to work is customer-driven, analytical and solution-focused. My strength is the ability to convey my deep expertise and enthusiasm to both teams and clients. I often receive feedback on my positivity, clear and direct communication, and my ability to connect the perspectives of different stakeholders to a common goal and deliver clear, intuitive solutions.