Outi Penttilä | Kokenut projekti-ja palveluhallinnan ammattilainen

Outi Penttilä

Kokenut projekti-ja palveluhallinnan ammattilainen

I am an experienced ICT service management and project professional. I have more than 15 years of experience in managing and developing the lifecycle of ICT services.

I have participated in numerous global ICT development projects. In addition to the role of service manager, I have also worked as a team leader, scrum master, and business analyst. In the role of service manager, I have been responsible for the operation of internal services within the company, deliveries, third-party support, and have served as a Service Manager for several clients, overseeing the operation of the services delivered to the customer and handling small projects related to ongoing services.

My strengths include excellent organizational and communication skills. I can lead both teams and projects, even in a virtual environment. I adapt easily to changes and new situations. As a person, I am reliable, service-oriented, punctual, and goal-oriented. I am good at motivating and assisting others in giving their best to achieve the goal.

I do my work with a positive attitude and a customer-centric approach

Key competencies:

  • Project and service management
  • Service management and planning
  • Change management
  • Multicultural environments
  • Supplier Management
  • Requirements specification
  • Transition projects
  • Defining and implementing an operational model
  • Supervision work
  • ITIL
  • Scrum

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