I am a curious and systematic Business Analyst who wants to understand how things work. I have been working in the banking business since 2018 and have been involved in extensive CRM and business transformation for almost four years.
My strength is breaking down business needs into clear processes and implementable entities.
My background in banking omnichannel customer service and process development brings a strong end-user perspective to my work. My expertise extends beyond customer lifecycle processes to card business, credit risk management and the development of omnichannel customer service solutions. I ensure that solutions support business objectives and generate tangible financial benefits through efficiency, sales and cost savings.
Customer feedback: Ida's work has been excellent overall. She has shown strong expertise, initiative and a focus on solutions, and has taken matters forward effectively. The collaboration has been smooth and flexible. She has managed to understand the whole, take into account different perspectives and bring clarity to the discussions. Her work has been significant in terms of the progress and success of the project. Marjukka Raati-Kortelainen, Development Manager, SP-liitto.
